FAQ
Common questions on lead time, installation, materials, documents and after-sales for site camps.
Delivery & lead time
- When does lead time start?
- Production lead time typically starts after drawing sign-off and deposit per contract. Spec confirmation (1–5 wd) and drawing rounds (3–10 wd) come before production.
- Can you deliver in batches?
- Yes — camps of 200+ beds commonly use 2–4 batches: office/guard/sanitary first, then dorm strips, then canteen/clinic. Batch plan is fixed in the signed BOQ and delivery list.
Installation & site requirements
- Who provides foundations?
- Buyer typically provides level foundations, anchor bolts or adjustable supports per signed layout. We supply base frame requirements on drawings.
- Is cranage included?
- On-site cranage and rigging are normally buyer or installer scope unless explicitly included in the contract.
- Where does MEP responsibility split?
- Units are delivered with interface points. Connection to mains water, sewer and power incomer at camp level is typically buyer scope. Internal wiring/plumbing level is defined per BOQ.
Materials & climate
- EPS, rockwool or PU — which core should I specify?
- EPS for cost-sensitive mild climates; rockwool where fire routes or client HSE require non-combustible tendency near kitchens/dorms; PU/PIR for cold zones. Thickness 50–100 mm typical — final per signed drawings.
- Do you adapt for coastal or corrosive sites?
- Galvanizing grade, coating system and stainless/fixing upgrades can be specified per project environment (C3/C4). State site location and client spec in inquiry.
Documents & customs
- Do you handle destination customs?
- Export documentation (invoice, customs declaration, etc.) is supported per contract. Import clearance, duties and inland haulage at destination are normally buyer responsibility.
Warranty & after-sales
- What warranty do you offer?
- Warranty terms are defined in the sales contract and vary by product system and destination. Typical export contracts cover manufacturing defects for an agreed period — not site misuse or unauthorised modification.
- Can we order spare panels or hardware later?
- Yes — retain project reference and drawing numbers. Spare packs can be quoted separately; allow lead time for production.